Intellectual Property Notice

All rights to artwork remain the sole property of Hannah Veiga including after purchase. This includes originals, commissions, prints and any other current or future reproductions of any kind. Purchase of any artwork by Hannah Veiga does not grant the customer permission to reproduce, sell, or distribute for profit or otherwise unless written permission is granted by the artist.

Resharing or posting images on social media of work purchased does not breach this and is always permitted.

Liability

Hannah Veiga is not liable for any purchased pieces once they are in the possession of the customer. It is not our responsibility to refund, exchange, replace or compensate for any damage that has occured to artwork as a result of customer mishandling. This includes incorrect hanging, dropping work, defacing work in any way, finger prints, staining, dirt, or fading as a result of prolonged exposure to sunlight. Artist provides clear instructions to install work in an area that does not get constant exposure to sun as UV will darken wood/lighten burns overtime.

Hannah will compensate for damage when a product has been damaged due to mishandling of postal services prior to delivery.

Please read all product descriptions thoroughly. It is not the artist's responsibility to compensate customers who have neglected to read the information provided on handling, care of pieces and all other details about the work. Sizing and dimensions of each item listed is of the entire piece of wood, inclusive of the bark. While Hannah attempts to give the most accurate size estimate for each custom order, she works with live edge wood in which no two pieces will ever be the same.

Actual sizing, wood markings, grain variation and existing bark on each piece will vary.

Returns and Refunds

Custom Orders: Order Cancellations are accepted until Hannah has begun your order - once she has started the sketching of your piece, neither refunds or returns will be granted. Hannah maintains communication via email throughout the order process and multiple images are sent to ensure you are happy with your piece every step of the way. For more information on custom ordering and our policies on this area, please visit our Custom Order page.

Original Artwork (Excluding custom orders): This encompasses any artwork within the shop that is not a custom order. These are ready made, ship-to-order pieces that have been handcrafted and designed by Hannah. Once the order has been shipped these are final sale and no refunds, exchanges, or returns will be granted based on a change of mind. Accurate sizing, colour, wood species and high resolution images from multiple angles are provided within product descriptions. If you would like further images or video of the piece before making a decision to purchase, Hannah is happy to provide these and you may request so through email to hannahveiga.studio@gmail.com.

Packages are deligently put together with Hex-Wrap (hexagonal shaped packaging paper for sturdy support) and then additionally cushioned by either bubble mailer or custom sized boxing depending on the size of your order. If somehow a piece has been damaged upon delivery due to courier mishandling, Hannah will try to figure out a resolution to fix your piece or create a new one. Please send photos of any damage incurred within 2 days of receiving the order to be eligible for compensation. If photos are sent later than this deadline, it cannot be guaranteed that damage was caused by postal services and not from customer mishandling.

Shipping

Please allow 5 business days for Hannah to prepare the order for shipment - this timeframe also includes application of desired sealants and drying time. Shipment is via Canada Post - within Canada shipping can take 1-7 business days, USA orders 5-10 business days and International orders up to 3 weeks. This may vary based on time to get through customs and cannot be guaranteed.

Duties and Taxes

Hannah Veiga Studio is based in Ontario, Canada and is not liable for import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, originals and merchandise.

Any applicable taxes and duties are not included in the checkout total, these are determined within the destination country by the customs agency. Some countries charge import taxes while others do not. If charges are applicable, the customs agency will notify the recipient either upon delivery by notice, mail, phone, or email.

It is the responsibility of the customer to pay any duties, value added tax or other similar charges.

Items are declared at purchase value for exporting and under no circumstance will documents be falsified.