Terms of service

 

By purchasing from this site, you agree to the following terms and conditions:

1. Copyright and Intellectual Property Notice

All rights to artwork remain the sole property of Hannah Veiga, including after purchase. This includes originals, commissions, prints, and any other current or future reproductions of any kind. Purchase of any artwork by Hannah Veiga does not grant the customer permission to reproduce, sell, or distribute for profit or otherwise unless written permission is granted by the artist.

2. Liability

Hannah Veiga is not liable for any purchased pieces once they are in the possession of the customer. It is not our responsibility to refund, exchange, replace, or compensate for any damage that has occurred to artwork as a result of customer mishandling. This includes but is not limited to incorrect hanging, dropping work, defacing work in any way, fingerprints, staining, dirt, or fading as a result of prolonged exposure to sunlight. The artist provides clear instructions to install work in an area that does not get constant exposure to the sun as UV will darken wood/lighten burns over time. Original and custom work are intended for decoration and display, unless otherwise stated and prepared for.

Hannah Veiga is also not liable for any damage caused by courier mishandling during shipment as she has no control over this. However, if a product has been damaged upon delivery, please contact us with photos of the damage within 24 hours of receiving the order, and we will work with you to find a resolution.

3. Returns, Exchanges, and Refunds Policy

3.1 Custom Orders:

Order cancellations are accepted within 24 hours of placing your order - once Hannah has started the sketching of your piece, refunds are not permitted. Adjustments and additions to your idea (within reason) can be accommodated right until the piece is finished, but nothing else can be added once Hannah has notified you that the final sealant will be applied. Hannah maintains communication via email throughout the order process and multiple images are sent to ensure you are happy with your piece every step of the way. 

Rejecting the order upon delivery for any reason will result in the order being returned back to original sender address and reimbursement or refund will not be granted by the Artist. Please see Shipping Policy for information of duties, taxes and customer responsibility.

3.2 Original Artwork:

Original Artwork are ready-made, ship-to-order pieces that have been handcrafted and designed by Hannah. Once the order has been shipped, these are final sales and no refunds, exchanges, or returns will be granted based on a change of mind. Accurate sizing, color, wood species, and high-resolution images from multiple angles are provided within product descriptions. If you would like further images or video of the piece before making a decision to purchase, Hannah is happy to provide these and you may request so through email at hannahveiga.studio@gmail.com.

Rejecting the order upon delivery for any reason will result in the order being returned back to original sender address and reimbursement or refund will not be granted by the Artist. Please see Shipping Policy for information of duties, taxes and customer responsibility.

3.3 Fine Art Prints

Order cancellations are accepted within one hour of placing your order. After this, your order may not be able to cancel as it will have been sent to our print partner to fulfill already and may be in production. Prints are packaged diligently to avoid potential damage to the print and ensuring it arrives to you safely. If your print was damaged in transit, please send pictures of both the parcel and the damaged print within 24 hours of receiving the order. We will investigate into your situation and take it from here to ensure you are happy with your order. 

If you require a return, please contact hannahveiga.studio@gmail.com so we can help you with your order. It is recommended you keep the original packaging the print arrived in, this will ensure an easy and safe return process. Request for return may only be initiated for print-only variations (unframed). Frames are made custom to your print therefore are final sale and cannot be returned or exchanged.

Exchanges can be made on fine art prints, however the best way to do this is to order the print you wish to replace your current one, and then initiate a refund by emailing hannahveiga.studio@gmail.com. 

Rejecting the order upon delivery for any reason will result in the order being returned back to original sender address and reimbursement or refund will not be granted by the Artist. Please see Shipping Policy for information of duties, taxes and customer responsibility.